Order Changes Policy
Order Changes Policy
Depending on what you ordered, our ability to make changes to the order (such as to the chosen designs, color, or size) will be limited.
This article provides detailed information on the topics listed in the catalog about our Changes Policy.
Color & Size Changes
Depending on what you ordered, our color & size change window will differ slightly.
Ready-Made Items
These items take only a short time to process before shipping. Includes Final Sale Items, Clearance Sale Items, Swatches, 72 Hour Ship Items, etc.
Because these items process very quickly, we can only change the chosen color and size within 1 hour of the order being confirmed. Please email our customer service team with your order number and your change request within 13 hours.
Made-To-Order Items
These items take several days for production like bridesmaid, mother of the bride, wedding dresses, etc.
We can change the chosen color, size, and measurement on these orders within 24 hours of the orders being confirmed. Please email our customer service team with your order number and your change request within 24 hours. Once it passes the 24 hour change window, the orders are already moved into production and no change can be made.
Special Size Changes
We can only offer free changes from standard size to a standard size, or from custom size to custom size. If you need to change the standard size to a custom size, please contact our customer service with your order number and your change request in the above mentioned change window, they’ll help make the change.
Add or Delete Items
If you ordered too many items or not enough and are still within your change time window, you can email our customer service team your order number and change request. They’ll help delete the item you don’t want or add the item you need to your existing order.
Shipping Address Changes
If you need to change the country information, there might be shipping address limitations or shipping fee differences. Please contact our customer service for more details.
Important Notes
Due to time differences, there may be some delays in our customer service processing time. Therefore, we suggest you submit your change request within the following change window:
Ready-Made Items: 12 hours
Made-to-Order Items: 24 hours
If you submit your change request after the change window, we reserve the right to refuse your request. And if your order is shipped before we start processing your request, the change cannot be made. And we are not liable for this situation.
Even though we accept some change requests for Made-to-Order Items, we still don’t recommend doing so. Keep in mind that the majority of eDressit made-to-order products are to help minimize our carbon footprint and reduce environmental waste. Changes after production may cause more waste of the materials. Therefore, we recommend that you consider what changes you need and leave a note before placing an order, and ensure that the order information is correct when placing it.